{"product_id":"mastery-operational-excellence-resilience","title":"Advanced Mastery — Operational Excellence \u0026 Resilience","description":"\u003cp\u003eImprove the whole service while protecting quality and recovering from disruption.\u003c\/p\u003e\u003cp\u003eHarbourCare Support: stabilise a growing backlog and a disrupted service channel.\u003c\/p\u003e\u003cp\u003eEight lessons with applications and checks, an interactive experiment, two decision-journal entries, a final practical paper, an eight-question assessment and a workplace transfer plan. Allow 2–3 hours including meaningful practice.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYour practical output:\u003c\/strong\u003e A service recovery plan, improvement experiment and operating review.\u003c\/p\u003e\u003cp\u003eComplete every learning requirement, self-review the paper and pass at least 7\/8 to unlock your Advanced Mastery — Operational Excellence \u0026amp; Resilience completion certificate and premium eight-page PDF playbook. Download your personal workbook during learning.\u003c\/p\u003e\u003cp\u003eOne payment of $99 AUD for this course. Other Mastery courses, Practitioner and Foundation are sold separately. Start with the Mastery core if you want the shared decision framework; Practitioner or equivalent workplace experience is recommended.\u003c\/p\u003e\u003cp\u003eDigital learning with no physical shipping. Sign in using your purchase email after payment is confirmed. Progress and notes stay in the same browser and device. Written work is self-reviewed; certificates record professional development and are not accredited qualifications.\u003c\/p\u003e\u003cp\u003e\u003ca href=\"\/pages\/mastery\"\u003eExplore Mastery\u003c\/a\u003e · \u003ca href=\"\/pages\/mastery-classroom\"\u003eOpen your classroom\u003c\/a\u003e · \u003ca href=\"\/pages\/learner-support\"\u003eLearner support\u003c\/a\u003e\u003c\/p\u003e","brand":"Playbook Academy","offers":[{"title":"Default Title","offer_id":67636347142312,"sku":"PA-MASTERY-OR","price":99.0,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/playbookacademy.com.au\/products\/mastery-operational-excellence-resilience","provider":"Playbook Academy","version":"1.0","type":"link"}